Privacy Policy

1. PRIVACY POLICY

Marketer Space Solutions
Effective Date: 30 September 2025

This Privacy Policy explains how we collect, use, and protect your personal data. It applies to visitors, leads, customers, and anyone interacting with our website, ads, and online platforms.

We comply with:

  • Personal Data Protection Act (PDPA) 2010 (Malaysia)
  • General Data Protection Regulation (GDPR) (Europe)
  • Any other applicable laws in regions where our users reside

By using our website or submitting data through our ads or forms, you agree to this Policy.

1.1. Data We Collect

We may collect the following:

A. Identity & Contact

Name, email, phone number, address, social media handle.

B. Transactional Data

Orders, invoices, receipts, payment confirmations.

(Note: We do NOT store credit card details. Payments are handled by secure third-party processors.)

C. Lead & Interest Data

Data you submit on Meta Lead Forms, Google Lead Ads, TikTok Lead Gen, or web forms.

D. Technical & Tracking Data

Cookies, IP address, device type, browser data, analytics data.

E. Advertising Data

Interactions with ads on:

  • Meta (Facebook/Instagram)
  • Google Ads
  • TikTok Ads
  • YouTube
  • Website remarketing tools

F. Communications Data

WhatsApp messages, emails, customer service interactions.

1.2. How We Collect Data

  • Meta, Google, TikTok lead forms
  • Contact forms on our website
  • Cookies, tracking pixels, analytics tools
  • Online purchases or registrations
  • When you message or call us
  • Third-party tools connected to our website

1.3. Why We Process Your Data

✔ Primary Purposes

  • Respond to inquiries
  • Provide services and information
  • Process payments and deliver products
  • Schedule appointments or consultations
  • Verify identity

✔ Secondary Purposes (With Your Consent)

  • Send marketing communications
  • Run targeted advertising campaigns
  • Create custom audiences / lookalike audiences
  • Improve website performance & user experience
  • Analyse traffic, behaviour, and ad results

✔ Legal Purposes

  • Record keeping
  • Comply with tax, accounting, or regulatory requirements

1.4. Disclosure of Data

We may share data only with:

  • Internal staff, agents, and authorised partners
  • Advertising and analytics platforms (Meta, Google, TikTok, etc.)
  • Payment processors
  • Cloud hosting and email providers
  • Legal and regulatory authorities (if required)

We never sell your personal data.

1.5. Security & Retention

We implement reasonable technical and organisational measures to safeguard data.

Data retention duration:

  • Marketing leads: up to 24 months
  • Customer orders: up to 7 years (legal requirement)
  • Analytics: follow platform retention rules

If you request deletion, we will comply unless law requires otherwise.

1.6. Your Rights (PDPA & GDPR)

You may request:

  • Access to your data
  • Corrections
  • Deletion (right to be forgotten)
  • Restriction of processing
  • Withdrawal of marketing consent
  • Data portability (GDPR)

To exercise rights, contact:

📩 Data Protection Officer: Haziq
📱 WhatsApp: +60 11-3541 0400

2. COOKIE POLICY

This Cookie Policy explains how Marketer Space Solutions uses cookies and similar technologies.

2.1. What Are Cookies?

Cookies are small files stored on your device to improve website functionality, personalise content, and analyse traffic.

2.2. Types of Cookies We Use

A. Strictly Necessary Cookies

Enable website operation. Cannot be turned off.

B. Performance & Analytics Cookies

Google Analytics, Meta Pixel, TikTok Pixel, etc.

C. Functionality Cookies

Remember your preferences.

D. Advertising & Remarketing Cookies

Used by:

  • Meta Ads
  • Google Ads
  • TikTok Ads
  • YouTube
  • Other ad partners

These personalise ads and measure performance.

2.3. Managing Cookies

You may:

  • Disable cookies in browser settings
  • Clear cookies anytime
  • Opt out of personalised ads via:
    • Google Ads Preferences
    • Meta Ad Preferences
    • TikTok Ad Preferences

Disabling cookies may affect site functionality.

3. TERMS & CONDITIONS (T&C)

Protects your business legally

Please read these Terms & Conditions before using our website or services. By continuing to access our website, you agree to these terms.

3.1. Definitions

“We”, “our”, and “us” refers to Marketer Space Solutions.
“You” refers to users, customers, or visitors.

3.2. Use of Website

You agree not to:

  • Misuse or hack the website
  • Copy, redistribute, or plagiarise our content
  • Use our website for unlawful purposes

We reserve the right to restrict access to anyone who violates these terms.

3.3. Intellectual Property Protection

All content—including text, graphics, logos, videos, training materials, and digital products—is owned by Marketer Space Solutions.

You may NOT:

  • Copy
  • Sell
  • Publish
  • Redistribute
  • Upload elsewhere

…without written permission.

3.4. Purchases & Payments

When purchasing from us:

  • You agree that all information provided is accurate
  • Payments are processed by external gateways; we do not store card details
  • Refunds, if applicable, follow the refund policy stated during checkout
  • Pricing is subject to change without notice

3.5. Disclaimer of Liability (Protects You Legally)

We are not liable for:

  • Loss of data
  • Website downtime
  • Errors or inaccuracies in content
  • Decisions you make based on our content
  • Any losses from using our services
  • Third-party platform errors (Meta, Google, TikTok, etc.)

Advertising results vary depending on multiple factors such as:

  • Market conditions
  • Budget
  • Competition
  • Creative assets
  • Target audience
  • Platform changes

We do not guarantee sales, conversions, or performance.

3.6. Third-Party Tools

We use third-party platforms such as:

  • Meta / Facebook / Instagram
  • Google Ads
  • Google Analytics
  • TikTok
  • WhatsApp
  • Email marketing platforms

We are not responsible for:

  • Data breaches on those platforms
  • Changes to their policies
  • Their system errors or outages

3.7. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, consequential, or punitive damages.
  • If we are found liable for any reason, our liability is limited to RM 100 or the amount you paid for the service (whichever is lower).

This clause protects you from unreasonable claims.

3.8. Governing Law

These Terms are governed by the laws of Malaysia.

3.9. Amendments

We may update these Terms. Continued use of our website constitutes acceptance of the new Terms.